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Updated: 1 January 2026

Pantas33 Privacy Policy – Personal Data Protection for Malaysian Members

At pantas33, your privacy is not merely a legal obligation – it is our genuine commitment to every member. This Privacy Policy clearly sets out how we collect, store, use and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using the pantas33, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.

pantas33's Data Protection Standards
Data EncryptionSSL 256-bit
Internal Access ControlsStrict
Malaysia PDPA ComplianceFull
Regular Security AuditsQuarterly
Data Deletion Upon RequestSecured

Pantas33's Privacy Commitment to Malaysian Members

Six data protection principles at the core of pantas33's daily operations

Bank-Grade Data Security
All personal data and financial transaction information at pantas33 protected with 256-bit SSL encryption – the same technology used by Maybank and CIMB to safeguard their customers' data.
No Sale of Data to Third Parties
pantas33 has never and will never sell, rent, or trade members' personal information to any third party for marketing purposes without your explicit prior consent.
Full Data Access & Control Rights
As a member of pantas33, you have the right to access, correct, transfer, or request the deletion of your personal data at any time through our support channels, which operate 24/7.
Full Compliance with Malaysia's PDPA 2010
Privacy Policy pantas33 is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is updated periodically in line with the latest legislative amendments to ensure full compliance.
Strict Internal Access Controls
Only staff pantas33 with a legitimate business need are permitted to access members' personal data. All access is logged, monitored, and periodically audited by our cybersecurity team.
Data Breach Notification
In the event of any data breach affecting your information, pantas33 is committed to notifying affected members within 72 hours as required by international data protection standards.
Contents
1 Introduction & Scope of This Privacy Policy

Welcome to the Privacy Policy pantas33. This document forms part of our commitment to being transparent about how we handle your personal information as a member or visitor of our platform.

This Privacy Policy applies to all services provided by pantas33, including the website at pantas33.biz, iOS and Android mobile apps, Sports Betting services, Live Casino, slots games, and all our official communication channels including email, live chat and WhatsApp.

We collect and process your personal data solely for legitimate, necessary and reasonable purposes in the context of providing safe, responsible and high-quality online entertainment services to Malaysians. pantas33 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.

If you have any questions about how pantas33 handles your personal data, please contact our Data Protection Officer (DPO) by email at: privacy@pantas33.biz. We are committed to responding to all enquiries within 3 business days.

2 Types of Personal Data We Collect

pantas33 collects various categories of personal information depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

Personal Identity Data
Full name, MyKad number or passport number, date of birth, gender, and nationality. This data is collected during account registration and the KYC (Know Your Customer) process.
Contact Information
Malaysian phone number, email address, mailing address (if applicable) and social media accounts used to log in to the pantas33 platform.
Financial Information
Bank account details, phone numbers linked to eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay), deposit records, withdrawal records, and transaction history at pantas33.
Gaming Activity Data
Betting history, games played, session duration, sports preferences, play frequency and other game statistics related to your activity on the pantas33 platform.
Technical & Device Data
IP address, device type, operating system, web browser, screen resolution, cookie data and unique device identifiers used to access the pantas33 platform.
Communication Data
Records of interactions with the pantas33 customer support team via live chat, WhatsApp and email, including timestamps, content and resolution outcomes.
3 How We Collect Your Personal Data

pantas33 collects your personal information through several different channels:

  • Directly from You: When you register a new account, complete your profile, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, contact our support team, or fill in any form on the platform pantas33.
  • Through Your Use of the Platform: Data is collected automatically when you use the pantas33, including pages visited, time spent on each page, clicks and other interactions.
  • Via Tracking Technologies: Cookies, web beacons, pixels, and similar technologies that help us understand usage patterns and improve your experience at pantas33.
  • From Trusted Third Parties: Identity verification providers, payment service providers such as DuitNow and FPX systems, and casino game providers partnering with pantas33.
  • From Public Sources: Publicly available information such as company records or public social media profiles, used for verification and fraud prevention purposes.
4 Purpose of Use of Your Personal Data

pantas33 using your personal data for the following legitimate purposes that are necessary for the operation of our platform:

  • Service Provision: To create and manage your account, process deposits and withdrawals via available Malaysian payment methods, and enable you to access all games and Sports Betting at pantas33.
  • Identity Verification (KYC): To meet legal requirements related to anti-money laundering (AML) and to safeguard the security of the platform's financial ecosystem. pantas33.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, multi-account usage, money laundering and any activity that violates our Terms & Conditions pantas33.
  • Customer Support: To process and respond to support requests, complaints and enquiries submitted to our 24/7 support team pantas33.
  • Marketing & Promotions (With Consent): To send you promotional information, bonus offers, and the latest updates on new games or sports at pantas33 to members who have agreed to receive marketing communications.
  • Platform Improvements: To analyse usage patterns, identify technical issues and make continuous improvements to the user experience pantas33.
  • Legal Compliance: To fulfil the legal and regulatory obligations applicable to pantas33.

You may withdraw your consent to receive marketing communications from pantas33 at any time by clicking the "Unsubscribe" link in our emails or by contacting our support team. This withdrawal will not affect the core services you receive.

5 Sharing of Data with Third Parties

pantas33 does not sell members' personal data. However, in the context of platform operations, we may share data with the following limited parties:

  • Payment Service Providers: DuitNow, FPX, and e-Wallet providers such as Touch 'n Go, GrabPay, Boost, and ShopeePay to process your financial transactions. These providers are subject to strict data protection requirements.
  • Identity Verification Provider: KYC companies partnering with pantas33 to verify the identity of new members in compliance with AML legal requirements.
  • Game Providers: Casino and slots game software providers that supply games on pantas33 may receive session game data necessary for game operations only.
  • Legal Authorities: pantas33 will disclose personal data to Malaysian or international authorities if required by law, court order, or to prevent serious crime.

All data sharing is governed by strict data protection agreements, and recipients are permitted to use the data solely for the specified purposes.

6 Data Security Measures We Practise

The security of your personal data is our top priority pantas33. We implement multiple layers of technical and organisational protection:

256-bit SSL Encryption
All data transmitted between your device and pantas33's servers is encrypted using TLS 1.3 protocol with 256-bit keys.
Encrypted Data Storage
Sensitive data is stored in a fully encrypted database. Passwords are never stored in plain text — they are processed using the bcrypt hashing algorithm.
Two-Factor Authentication (2FA)
pantas33 offers and encourages the use of 2FA on all member accounts as an added layer of security.
24/7 Monitoring
A continuous security monitoring system oversees all account activity to detect any suspicious or unauthorised access.
Regular Security Audits
Independent security audits are conducted quarterly by accredited third-party cybersecurity firms to identify and address any vulnerabilities.
7 Personal Data Retention Period

pantas33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet applicable legal requirements:

  • Active Account Data: Retained for as long as your account is active and you continue using the service pantas33.
  • Data After Account Closure: Basic account information and transaction records are retained for 7 years following account closure to comply with legal requirements relating to anti-money laundering and tax obligations.
  • KYC Data: Identity verification documents are retained for a minimum of 5 years as required under Malaysia's AML regulations.
  • Communication Logs: Customer support conversation records are retained for 2 years for service quality and dispute resolution purposes.
  • Marketing Data: Once you withdraw your marketing consent, the relevant information will be deleted within 30 business days.

Once the retention period expires, your personal data will be securely deleted or fully anonymised so that it can no longer be linked to any specific individual.

8 Cookies & Tracking Technologies

Platform pantas33 uses cookies and similar tracking technologies to enhance your experience. We use several types of cookies:

  • Essential Cookies (Required): Required for core platform functions such as maintaining your login session, remembering your language preferences, and ensuring transaction security. These cookies cannot be disabled.
  • Analytics Cookies: Helps us understand how members use pantas33 – which pages are visited most frequently, session duration, and common navigation paths. This data is used to improve the platform.
  • Functional Cookies: Remembering your personal preferences such as display settings, favourite sports, and interface language to deliver a more personalised experience.
  • Session Cookies: Automatically deleted when you close your web browser. Used to maintain session continuity while you are active on pantas33.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality. pantas33.

9 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding your personal data at pantas33:

RightsDescriptionHow to Apply
Access Request a copy of all personal data we hold about you Live chat / Email
Correction Correct inaccurate or outdated personal data Account Settings / Support
Deletion Request deletion of personal data (subject to legal requirements) DPO Email
Restriction Restrict the processing of your data in certain circumstances DPO Email
Objection Object to the use of your data for marketing purposes Unsubscribe / Support
Mobile Receive your data in a machine-readable format DPO Email

All data rights requests will be processed within 30 working days. For more complex requests, we will notify you within 3 business days of the expected processing timeframe.

10 Children's Privacy & Protection of Young Members

Services pantas33 is strictly for individuals aged 18 and above. We actively take the following steps to protect minors:

  • pantas33 does not intentionally collect any personal data from individuals under the age of 18.
  • Our KYC process is designed to verify the age of all new members. Registrations without valid age verification will be declined.
  • If pantas33 discovers that a child's personal data has been collected unintentionally, such data will be deleted immediately and the associated account will be closed.
  • Parents or guardians who become aware that their child has registered an account at pantas33 are required to contact us immediately at support@pantas33.biz.
11 Amendments to This Privacy Policy

pantas33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, technological developments, or new legal requirements:

  • Members will be notified of any material changes to this Privacy Policy via email and in-app notification at least 14 days before the changes take effect.
  • The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy currently in effect.
  • Continued use of the platform pantas33 after the amendment's effective date will be deemed acceptance of the updated privacy terms.
  • If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data, subject to applicable legal retention requirements.

We encourage you to review this Privacy Policy periodically to stay informed about how pantas33 protecting your personal information. A history of Privacy Policy amendments is available upon request.

12 Contact Us – Data Protection Officer

For any enquiries, concerns or requests regarding your privacy and personal data at pantas33, please contact us through the following channels:

Data Protection Officer Email
privacy@pantas33.biz
Response within 3 business days
24/7 Live Chat Support
Available directly within the pantas33 platform.
Round-the-clock instant response.
General Support Email
support@pantas33.biz
For general enquiries & complaints
Data Rights Officer
If you remain unsatisfied, you may refer the matter to Malaysia's Department of Personal Data Protection (JPDP).

Your Data is Safe with pantas33 – Join Us Today

pantas33 protects your privacy with the latest technology and full compliance with Malaysia's PDPA. Register now and enjoy a safe, fast, and responsible Sports Betting, Live Casino, and slots experience.

Register Free Account Log In

Minimum age: 18 years. Bet responsibly. Your data is fully protected.

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